Services Publics +
About Services Publics +
Services Publics +: 8 new commitments for closer, simpler and more efficient public services.
Since 2020, public services have been committed to the Public Services + programme, a continuous improvement programme aimed at making public services closer, simpler and moreefficient for users.
The programme’s commitments have already been deployed by more than 50 major public service networks.
However, according to the Baromètre de la Complexité - Particuliers (BVA, 2022), the French express high expectations in terms of improving processing times (35%), access to a competent contact and a personalised relationship (32%), streamlining procedures (25%), simplifying communication and forms (20%) and improving
online services (12%).
The quality of services provided to the French by public administrations is a priority for the Government, and was reaffirmed at the Interministerial Committee for Public Transformation on 9 May 2023.
8 new commitments were drawn up with the public services. They reflect the Government’s vision and ambition to improve the service provided to the French people.
- Mutual respect, a warm welcome and the right to make mistakes (within the conditions laid down by law)
- You can easily get in touch with your public services
- You benefit from support tailored to your personal situation
- Your request is processed within the announced timeframe
- Clear, simple and accessible information
- You have access to our service quality results
- Your opinion is taken into account to improve the service provided
- Together with you, we are working to limit our impact on the environment.
The results of these commitments are measured and published regularly by public services in their reception areas and on the Services Publics + platform.